Welcome to Mud Plate – The Taste of Freshness.
These Terms of Service (“Terms”) govern your access to and use of the Mud Plate website, online store and related services, and your purchase of products from Mud Plate.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.
- About Mud Plate
Mud Plate is a food brand offering millet-based and other food products, including, but not limited to:
- Millet flours and grains
- Millet dosa mixes
- Millet pasta and noodles
- Instant food products
- Whole spices and masalas
- Masala and food combos
- Jaggery powder
- Other food products introduced by Mud Plate from time to time
Mud Plate reserves the right to add, remove or modify products offered through the website.
- Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.
If you are placing an order on behalf of another person, you confirm that you have the authority to do so.
- Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, weights, prices and other information displayed on our website are accurate and up to date.
However:
- Product images may differ slightly from the actual product due to photography, packaging or screen settings.
- Natural food products may have variations in colour, texture, aroma and taste.
- Product availability may change without prior notice.
- Packaging may occasionally be updated without changing the nature or quality of the product.
For packaged food products, customers should always check the product label for the latest information regarding ingredients, allergens, nutritional information, storage instructions, shelf life and other mandatory declarations.
- Food Allergies and Dietary Information
Customers are responsible for reviewing the ingredient and allergen information before purchasing or consuming any product.
If you have a food allergy, intolerance, dietary restriction or other specific dietary requirement, please contact Mud Plate before placing your order.
Mud Plate cannot be held responsible for an allergic reaction resulting from a customer’s failure to review the product’s ingredient or allergen information.
Our products should not be considered a substitute for professional medical or dietary advice.
- Product Benefits and Health Claims
Information provided on our website about millets, spices, jaggery or other food products is intended for general informational purposes.
Statements regarding nutritional properties or potential benefits should not be interpreted as medical advice, diagnosis, treatment or a guarantee of a particular health outcome.
Individual results may vary.
- Prices
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Mud Plate reserves the right to change product prices at any time. Any price change will not affect an order that has already been successfully confirmed, except where required by law or where an obvious pricing error has occurred.
Applicable taxes, delivery charges or other charges, where applicable, will be displayed during the checkout process.
- Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted by Mud Plate when we issue an order confirmation or otherwise confirm the order.
Mud Plate reserves the right to refuse, cancel or limit an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Operational or unforeseen circumstances
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.
- Payment
Payments may be made using the payment methods made available on our website.
You agree to provide accurate and complete payment and billing information.
Mud Plate does not intentionally store sensitive payment information such as complete card details. Payments may be processed through third-party payment service providers and may be subject to their respective terms and privacy policies.
- 9. Delivery
Mud Plate currently offers delivery within Goa and also Pan India , subject to product availability and serviceable delivery locations.
Delivery timelines shown on the website are estimates and may vary due to:
- Weather conditions
- Traffic
- Holidays
- Local restrictions
- Delivery partner delays
- Incorrect customer information
- Unforeseen operational circumstances
Mud Plate will make reasonable efforts to deliver orders within the communicated timeframe but cannot guarantee a specific delivery time unless expressly confirmed.
Customers are responsible for providing an accurate delivery address and contact number.
- Fresh and Perishable Products
Certain Mud Plate products may be freshly prepared or have a limited shelf life.
For such products:
- Orders may be prepared specifically after receiving an order.
- Customers should follow the storage instructions provided on the packaging.
- Products should be consumed within the stated shelf life or best-before period.
- Customers should not consume products that appear spoiled, damaged or otherwise unsafe.
Fresh or perishable products may be subject to different cancellation, return and refund conditions, as stated in our Refund & Return Policy.
- Returns and Refunds
Our returns and refunds are governed by our separate Refund & Return Policy, available on the website.
Because food products may be perishable or hygiene-sensitive, certain products may not be eligible for return after delivery unless they are damaged, defective, incorrect or otherwise qualify for a refund under our policy.
If you receive:
- A damaged product
- An incorrect product
- A defective product
- A product with a significant packaging issue
please contact Mud Plate as soon as reasonably possible after delivery, preferably with photographs/videos of the product and packaging.
Refund eligibility will be determined in accordance with our Refund & Return Policy and applicable law.
- Cancellation of Orders
Customers may request cancellation of an order before it has been processed or dispatched.
For freshly prepared or made-to-order products, cancellation may not be possible once preparation has started.
Mud Plate may cancel an order where products are unavailable, payment has failed, delivery is not possible, or other reasonable circumstances prevent fulfilment.
Any eligible refund will be processed in accordance with our Refund & Return Policy.
- Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect product, please contact us promptly with:
- Order number
- Customer name
- Photographs of the product
- Photographs of the packaging
- Description of the issue
We may request additional information to investigate the complaint and determine an appropriate resolution.
- Website Use
You agree to use the Mud Plate website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Attempt to gain unauthorized access to the website
- Interfere with website security
- Upload malicious software or code
- Copy or misuse website content
- Use automated systems to extract website information without permission
- Impersonate another person or entity
- Provide false or misleading information
Mud Plate reserves the right to restrict or terminate access to the website where misuse is suspected.
- Intellectual Property
All content appearing on the Mud Plate website, including:
- Mud Plate name and logo
- Brand identity
- Product photographs
- Packaging designs
- Graphics
- Illustrations
- Text
- Product descriptions
- Website design
- Videos
- Marketing materials
is owned by or licensed to Mud Plate unless otherwise stated.
You may not reproduce, modify, distribute, sell, publish or commercially exploit Mud Plate’s intellectual property without prior written permission.
- User Reviews and Feedback
If you submit reviews, comments, photographs, testimonials or other content to Mud Plate, you agree that the information provided is truthful and does not violate the rights of another person.
You grant Mud Plate permission to use such content for legitimate business, marketing and promotional purposes, subject to applicable law.
Mud Plate reserves the right to remove content that is unlawful, offensive, misleading, defamatory or unrelated to the product or service.
- Third-Party Services and Links
Our website may contain links or integrations with third-party services, including payment gateways, delivery services, social media platforms or other service providers.
Mud Plate is not responsible for the content, availability, security or policies of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
- Website Availability
Mud Plate makes reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from technical problems
- Completely secure
- Free from viruses or other harmful components
The website may occasionally be unavailable due to maintenance, technical problems or circumstances beyond our reasonable control.
- Limitation of Liability
To the maximum extent permitted by applicable law, Mud Plate shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.
Nothing in these Terms shall affect your statutory rights as a consumer.
- Force Majeure
Mud Plate shall not be responsible for delays or failure to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, accidents, government restrictions, strikes, transportation disruptions, technical failures, supply shortages or other unforeseen events.
- Privacy
Your use of our website may involve the collection and processing of personal information required to process orders, payments, deliveries and customer support.
Please refer to our Privacy Policy for information about how Mud Plate collects, uses, stores and protects personal information.
- Changes to These Terms
Mud Plate may update these Terms from time to time to reflect changes in our products, services, business practices or applicable laws.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.
- 23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes relating to these Terms or your use of the Mud Plate website shall be subject to the jurisdiction of the appropriate courts and authorities in Goa, India.
- Consumer Rights
Nothing in these Terms is intended to remove, restrict or override any rights or remedies available to consumers under applicable Indian law.
Where applicable, Mud Plate will comply with relevant consumer protection and e-commerce requirements.
- Contact Us
For questions, complaints, order-related issues or other concerns, please contact Mud Plate:
Brand: MUD PLATE
Tagline: The Taste of Freshness
Business/Legal Name: MUD PLATE
Address: Hno -38/1 shop number g-13 Usmannia apartment Curti Ponda Goa 403403
Email: mudplategoa@gmail.com
Phone/WhatsApp: +91 8329607696 / +91 7875217568
Website: www.mudplate.in
Customer Support Hours: 24/7