Who we are

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Mud Plate (“Mud  Plate”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Mud Plate collects, uses, stores, shares and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our products and services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Please read this Privacy Policy carefully.

1. ABOUT MUD PLATE

Mud Plate is a food bases brand offering products including, but not limited to, millet-based foods, millet flours, millet grains, spices, masala products, mixes, noodles, pasta, jaggery powder, poha and other food products.

Our website may allow customers to browse products, place orders, make payments, request deliveries, contact customer support and receive information about our products and offers.

Legal Business Name:MUD PLATE
Brand Name: MUD PLATE
Website: www.mudplate.in

Business Address: Hno 38/1 shopnumber G-13 Usmannia Apartment Curti Ponda Goa 403401

Email: mudplategoa@gmail.com

Phone:+91 8329607696/ +91 7875217568

 

2.INFORMATION WE COLLECT

Depending on how you interact with Mud Plate, we may collect the following categories of information.

2.1 Personal Information You Provide

When you create an account, place an order, contact us or otherwise interact with our website, we may collect:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Delivery address
  • City, state and PIN code
  • Order history
  • Products purchased
  • Quantity of products ordered
  • Payment-related information
  • Customer service communications
  • Reviews, feedback and other information voluntarily submitted by you

Where necessary for delivery, we may also collect information such as delivery instructions, landmark information or other information required to successfully deliver your order.

 

3. PAYMENT INFORMATION

When you make a payment through our website, your payment may be processed through third-party payment service providers.

Depending on the payment method, such providers may process information such as:

  • Card details
  • UPI information
  • Bank/payment account information
  • Transaction reference numbers
  • Payment status
  • Other information necessary to process the transaction

Mud Plate generally does not store your complete debit card, credit card or banking credentials on its own servers unless specifically required and lawfully permitted.

Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

We may retain transaction-related information necessary for accounting, reconciliation, customer service, refunds, fraud prevention and legal or regulatory requirements.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may automatically be collected.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location
  • Website pages visited
  • Date and time of visits
  • Referring website
  • Time spent on pages
  • Clicks and interactions
  • Website performance information
  • Device identifiers
  • Cookies and similar technologies

This information helps us understand how customers use our website and allows us to improve website functionality, security and performance.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Mud Plate may use cookies, pixels, tags, local storage and similar technologies.

Cookies are small data files stored on your device that help websites remember information about your visit.

We may use cookies for purposes including:

Essential Cookies

These may be necessary for:

  • Shopping cart functionality
  • Login functionality
  • Checkout
  • Order processing
  • Website security
  • Session management

Analytics Cookies

These may help us understand:

  • How visitors use our website
  • Which pages are visited
  • Which products are viewed
  • Website performance
  • Customer browsing patterns

Marketing Cookies

Where applicable and subject to applicable requirements, marketing technologies may help us:

  • Measure advertising performance
  • Understand interactions with our advertisements
  • Show relevant Mud Plate advertisements
  • Measure conversions

You may be able to control cookies through your browser settings or available cookie-management tools. Disabling certain cookies may affect some website functionality.

 

  1. HOW WE USE YOUR INFORMATION

Mud Plate may use your personal information for legitimate business purposes, including:

Order Processing

To:

  • Process your order
  • Confirm your order
  • Prepare your products
  • Arrange delivery
  • Send order updates
  • Process payments
  • Process refunds or cancellations
  • Provide customer support

Customer Service

We may use your information to:

  • Respond to questions
  • Resolve complaints
  • Handle returns or refunds
  • Investigate delivery issues
  • Provide information regarding your orders

Website Operations

We may use information to:

  • Operate our website
  • Maintain website functionality
  • Improve website performance
  • Personalise your experience
  • Diagnose technical problems
  • Prevent misuse

Business and Analytics Purposes

We may analyse aggregated or appropriately protected information to:

  • Understand customer preferences
  • Improve our products
  • Improve our website
  • Develop new products
  • Understand sales trends
  • Measure marketing performance

Security and Fraud Prevention

We may process information to:

  • Detect suspicious transactions
  • Prevent fraud
  • Prevent misuse of our website
  • Protect our customers
  • Protect our business and systems

Legal and Regulatory Compliance

We may process and retain information where necessary to:

  • Comply with applicable Indian laws
  • Respond to lawful government requests
  • Maintain business and tax records
  • Resolve disputes
  • Establish or defend legal claims
  • Meet regulatory requirements
  1. MARKETING COMMUNICATIONS

If you have provided appropriate consent or otherwise permitted us to do so under applicable law, Mud Plate may send you:

  • Product updates
  • New product announcements
  • Promotional offers
  • Discounts
  • Special campaigns
  • Festival offers
  • Educational content
  • Newsletters
  • Other Mud Plate marketing communications

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication.

You may also contact us at:

Email: mudplategoa@gmail.com

Please note that even if you opt out of marketing communications, we may still send necessary transactional communications such as:

  • Order confirmations
  • Payment confirmations
  • Delivery updates
  • Refund information
  • Account/security notifications
  • Important service-related notices
  1. WHATSAPP AND TELEPHONE COMMUNICATIONS

Mud Plate may use telephone calls, SMS or WhatsApp for legitimate business purposes such as:

  • Confirming orders
  • Confirming delivery details
  • Providing delivery updates
  • Responding to customer enquiries
  • Customer support
  • Communicating about refunds or order problems

Where marketing communications are involved, we will provide applicable opt-out mechanisms and respect your communication preferences as required by applicable law.

  1. HOW WE SHARE YOUR INFORMATION

Mud Plate does not sell your personal information as a commercial product.

We may share necessary personal information with trusted third parties where required to provide our services.

These may include:

Payment Service Providers

Payment providers may receive information required to process your transaction.

Delivery and Logistics Partners

We may share necessary information such as:

  • Customer name
  • Mobile number
  • Delivery address
  • Order information
  • Delivery instructions

This enables delivery partners to deliver your order.

Technology and Website Service Providers

We may use third-party providers for:

  • Website hosting
  • Website development
  • Cloud storage
  • Customer relationship management
  • Analytics
  • Email delivery
  • SMS services
  • WhatsApp/business communication services
  • Website security
  • Technical support

Professional Advisors

Where necessary, information may be shared with:

  • Accountants
  • Auditors
  • Lawyers
  • Consultants
  • Professional service providers

Government and Law Enforcement Authorities

We may disclose information where required by law, court order, government authority or lawful legal process.

  1. THIRD-PARTY SERVICES

Our website may use or integrate with third-party services.

These may include:

  • Payment gateways
  • Delivery partners
  • Website hosting providers
  • Analytics services
  • Advertising platforms
  • Social media platforms
  • Communication providers
  • Customer support platforms

These third parties may process information in accordance with their own terms and privacy policies.

Mud Plate encourages customers to review the privacy policies of third-party services when interacting with them.

  1. SOCIAL MEDIA

Mud Plate may maintain social media profiles and may provide links to social media platforms through our website.

If you interact with Mud Plate through platforms such as Instagram, Facebook, WhatsApp or other social media services, your interaction may also be governed by the privacy policy and terms of that platform.

Mud Plate does not control how third-party social media platforms process your information.

  1. DATA SECURITY

Mud Plate takes reasonable measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include appropriate technical, organisational and administrative safeguards.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. DATA RETENTION

Mud Plate retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing orders
  • Providing customer support
  • Maintaining transaction records
  • Accounting and tax purposes
  • Resolving disputes
  • Preventing fraud
  • Meeting legal obligations
  • Enforcing our agreements
  • Protecting our legal rights

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention practices.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

  1. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and any applicable conditions or limitations, you may have rights regarding your personal information.

These may include the right to:

Access Information

Request information regarding personal data processed by Mud Plate.

Correction

Request correction of inaccurate or incomplete personal information.

Erasure

Request deletion of personal information where permitted by applicable law.

Withdrawal of Consent

Where processing is based on consent, you may withdraw consent.

Withdrawal of consent will not affect the lawfulness of processing that took place before withdrawal.

Grievance Redressal

You may contact us regarding concerns about how your personal information is handled.

Nomination

Where applicable under the Digital Personal Data Protection framework, you may exercise applicable rights concerning nomination in accordance with the law.

The Digital Personal Data Protection Act provides that consent, where it is the basis for processing, should be free, specific, informed and unambiguous, and provides for withdrawal of consent.

Email: mudplategoa@gmail.com
Subject: Data Privacy Request

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

  1. WITHDRAWAL OF CONSENT

Where Mud Plate relies on your consent to process personal information, you may withdraw that consent by contacting us or using the available opt-out mechanism.

Please understand that withdrawal of consent may affect our ability to provide certain services.

For example, if information is necessary to fulfil an order, withdrawing consent to the processing of such information may prevent us from processing or delivering that order.

We will handle consent withdrawal in accordance with applicable law.

  1. CHILDREN’S PRIVACY

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

Where applicable, processing of children’s personal data will be handled in accordance with the requirements of applicable data protection law.

  1. SENSITIVE INFORMATION

Mud Plate does not generally require customers to provide sensitive personal information beyond what is reasonably necessary to process orders and provide services.

Please do not voluntarily provide us with unnecessary sensitive personal information through product reviews, contact forms, emails or other communications.

If you provide information that is not necessary for our services, we may delete or disregard such information where appropriate.

  1. ACCURACY OF INFORMATION

We rely on customers to provide accurate and up-to-date information.

You are responsible for ensuring that information such as your:

  • Name
  • Mobile number
  • Email address
  • Delivery address
  • PIN code
  • Order information

is accurate.

Incorrect delivery information may result in delayed, unsuccessful or additional delivery attempts.

  1. DATA RELATING TO ORDERS AND DELIVERIES

To fulfil your order, Mud Plate may need to share relevant information with delivery personnel or logistics providers.

This may include your name, phone number, delivery address and order details.

Such information will be used primarily for the purpose of fulfilling and delivering your order.

We expect service providers handling such information to use it only for appropriate business purposes and to take reasonable measures to protect it.

  1. FRAUD PREVENTION AND SECURITY

Mud Plate may collect and analyse information relating to transactions, devices, accounts and website activity to identify potentially fraudulent, suspicious or unauthorised activity.

We may refuse, cancel or investigate an order where we reasonably believe that a transaction may involve:

  • Fraud
  • Payment misuse
  • Identity misuse
  • Unauthorised activity
  • Abuse of promotional offers
  • Other unlawful activity

Where appropriate, we may share information with payment providers, service providers, law enforcement authorities or other relevant parties.

  1. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, applications or services.

Mud Plate is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to read the privacy policy of any third-party website you visit.

  1. INTERNATIONAL DATA PROCESSING

Some third-party technology or service providers used by Mud Plate may process or store information outside India.

Where personal information is transferred, stored or processed outside India, Mud Plate will take steps as required under applicable law.

The Digital Personal Data Protection framework contains provisions concerning processing of digital personal data and certain transfers outside India, subject to applicable government requirements.

  1. BUSINESS TRANSFERS

If Mud Plate undergoes a merger, acquisition, restructuring, sale of assets, business transfer or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and data protection requirements.

  1. LEGAL DISCLOSURES

Mud Plate may disclose personal information where reasonably necessary to:

  • Comply with applicable law
  • Comply with a court order
  • Respond to lawful government requests
  • Prevent fraud
  • Investigate unlawful activity
  • Protect the rights, property or safety of Mud Plate
  • Protect customers or other persons
  • Establish, exercise or defend legal claims
  1. CHANGES TO THIS PRIVACY POLICY

Mud Plate may update this Privacy Policy from time to time.

Changes may be made because of:

  • Changes in our business practices
  • Changes to our website
  • Introduction of new services
  • Changes in technology
  • Changes in applicable laws or regulations
  • Changes in data protection requirements

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

Your continued use of the website after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

  1. GRIEVANCE REDRESSAL

If you have any concern, complaint or question regarding the collection, use, processing or protection of your personal information, you may contact Mud Plate.

Privacy / Grievance Contact

Name: Neekhat Shaikh
Designation :Co-founder
Email: nikixech@gmail.com
Phone: +91 7875217568
Address: 65/1 near sports complex Naga masjid Curti Ponda Goa 402401

Please include sufficient information in your complaint to enable us to understand and investigate the issue.

We will handle privacy-related grievances in accordance with applicable law and our internal grievance procedures.

The Consumer Protection (E-Commerce) Rules, 2020 provide for an adequate grievance redressal mechanism and require applicable e-commerce entities to display relevant grievance-officer information.

  1. CONTACT US

If you have questions about this Privacy Policy, your personal information or Mud Plate’s privacy practices, please contact us.

  1. CONSENT AND ACKNOWLEDGEMENT

By using the Mud  Plate website and voluntarily providing personal information, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent for a particular processing activity, Mud Plate will seek consent in the manner required by applicable law.

Nothing in this Privacy Policy is intended to limit any rights or protections available to you under applicable law.

is: http://mudplate.in.

Comments

 

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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

 

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

 

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

 

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

 

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

 

Suggested text: Visitor comments may be checked through an automated spam detection service.

 

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